Need your device fixed but don’t have time to drop by the store? No problem. Mail-In Repairs through Device Pros is easy.
Read below to find out how.
Step 1. Preliminary Repair Quote & Ship Your Device
If you are unsure of what repair is needed or if you cannot find your repair listed on our site, please call 913.228.3500 for a quote or contact us here.
Once you have a preliminary repair quote, please ship your device to:
Device Pros
12116 S. Strang Line Rd.
Olathe, KS 66062
United States
NOTE: Please include your Name, Email Address, Phone Number, Return Address, and what repair/quote you need performed.
Step 2. Comprehensive Diagnostics & Repair
We will never return a device to you that is not working 100% without first identifying any issues and discussing them with you. Every repair receives a full diagnostic at check-in and another full diagnostic after each repair. Once a full diagnostic has been completed we will call to confirm your repair quote.
Upon your approval of the repair quote, we will complete your repair.
Step 3. Payment
We accept Visa, Mastercard, and Discover. We can email you a digital invoice with a link to a secure payment website that is 100% PCI Compliant and Secure. Alternatively, we can also take your credit card payment via telephone.
We also accept PayPal, or Money Orders by mail if you prefer.
Declined repairs are subject to a $25 diagnostics fee for time spent.
Step 4. Your Device Is Returned To You
Upon collection of payment, we will ship your device back to you USPS Priority Mail. (Usually 2-Days)
That’s it! It couldn’t be easier.
